How to Cancel Triple Advantage Credit Monitoring

Triple Advantage is a credit monitoring service offered by Experian, one of the three major credit bureaus. Experian runs ads enticing consumers to get a free copie of their three credit reports and their credit score. To get these items, they must sign up for a trial of the Triple Advantage credit monitoring service for a monthly fee. The only way to avoid the charge is to cancel within the trial period. You can cancel after the trial, but you will only get a pro-rated refund at that point. Either way, you must be sure that you cancel properly and can prove the cancellation.

Instructions

1

Send an email to support@freecreditreport.com informing them that you wish to cancel their service, and send a carbon copy to yourself. If you only want the free trial, send this email the very next day to make sure that it falls within the trial period. If you have already had the service for a few months, let them know you want the cancellation to start the next month.

2

Follow up with a phone call to (888) 829-6560 and let the representative know that you send an email for cancellation and that you are following up to ensure that the cancellation is noted. You may wish to record the phone call; some states require you to let the other party know it is being recorded, while others only require the consent of one party. Follow the law in your particular state.

3

Check your credit card statement carefully for the card you used to order the free trial and pay for the service if you've had it for a few months. Go over it item by item for the next three months, making sure there are no charges from Triple Advantage.

4

If you find charges from Triple Advantage after the cancellation, send them an email at support@freecreditreport.com. Remind them that you have evidence of the cancellation, citing your email and the recorded phone call, and instruct them to remove the charges from your card immediately. Let them know you will file a dispute with your credit card company if they do not remove the charges.

5

If your email does not get a response, call Triple Advantage at (888) 829-6560 and explain the situation. Remind them that you have evidence of your cancellation, and let them know you will dispute the charges with your credit card if they do not resolve the matter. Record the phone call, following your state's laws for notification.

6

If Triple Advantage still refuses to refund your money, file a dispute with your credit card issuer. Be prepared to provide evidence that you cancelled and made a good faith effort to resolve the complaint directly with Triple Advantage. You can use your emails and phone records to show this.